“I no longer worry that my WordPress website will break or be hacked. Mark is reliable and super quick with his ongoing maintenance!“
– Rebecca Berneck, Officeheads
Every plan includes a report that you’ll receive in your email, outlining the updates and tasks performed on your site within the last month.
Your site is immediately rolled-back to the backup saved before the update was made. The methods for this vary in some cases (due primarily to e-commerce functionalities, if present). From there, you’ll be notified of the issue. Small issues are taken care of at no extra cost, but certain plugin fixes, issues caused by users, or time-consuming issues are billable if you do not have the Webmaster plan. You’ll be notified before receiving an invoice.
The plugin is still monitored for issues as before. If no breaking changes or other issues are presented, it remains on the site. We sometimes encounters plugins that are extremely out dated and no longer maintained by the developer. Because this can put your site at risk of having security holes in an old plugin, we will recommend an alternate plugin that offers similar functionality.
Unfortunately, even with proactive security and weekly updates, a hack could somehow be possible. In the event a security issue does occur, our goal is to respond ASAP. Your site can be rolled-back to a previous backup if we know it to be clean. Otherwise we will recommend a third-party malware removal services to clean your site and restore it to a current working order.
In most cases, an unlimited amount of content updates can be performed. This is only because most websites are already established and therefore do not have very many content changes each month. For sites that are undergoing continual content revision, a limit of 10 content update tasks per month applies. The need for more tasks must wait until the following month.
Small tasks usually take around 15 minutes. The time our communication takes to discuss the task is free. In a typical month anywhere from 1 – 4 tasks may be requested. If more are required, they will need to be addressed the following month. If a task is larger and needs more time put into it, an hourly rate will be discussed.